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Kumar, Ravinder
- Determinants of Talent Retention in BPO Industry
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Authors
Ravinder Kumar
1,
Ritu Arora
2
Affiliations
1 Department of Commerce & Business Studies, Jamia Millia Islamia, New Delhi, IN
2 DAV Institute of Management, Faridabad, IN
1 Department of Commerce & Business Studies, Jamia Millia Islamia, New Delhi, IN
2 DAV Institute of Management, Faridabad, IN
Source
Indian Journal of Industrial Relations: Economics & Social Dev., Vol 48, No 2 (2012), Pagination: 259-273Abstract
Talent retention is a strategic tool to ensure superior work performance. Talent retention continues to top the list of CEOs' priorities. Top management focus has shifted from numbers to quality and from 'recruitment' to 'retention'. Low retention is common in almost all fields but it is certainly alarming in BPOs. The present study attempts to unveil the determinants of talent retention in BPO (ITeS) industry. The employees have been found here to append greater value to organization's atmosphere, supportive top management and comparative salary structure and other monetary benefits. BPO companies should maintain conducive work environment and adopt competitive rewards and recognition policies along with best of the facilities to help employees maintain work life balance.References
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